Start Your Tech Journey
Ready to break into the exciting world of IT? As an IT Support Specialist, you’ll be the go-to problem-solver, keeping systems running and users happy. Whether you’re new to tech or looking for a fresh start, ICM Institute’s IT Support Specialist Career Path gives you the skills, certifications, and support to launch a rewarding career in no time.
OVERVIEW
Why Choose a Career as an IT Support Specialist?
- High Demand: IT support roles are needed everywhere, from startups to global corporations, offering stability and opportunity in a growing field.
- Grow Your Future: Start in support and open doors to advanced careers like cybersecurity, networking, or project managem
What Does an IT Support Specialist Do?
As an IT Support Specialist, you’ll:
- Troubleshoot hardware, software, and network issues to keep systems running smoothly.
- Assist users with technical problems, from password resets to software glitches.
- Install, configure, and maintain computers, printers, and other devices.
Average Information Technology (IT) Support Specialist Salary in South Africa
Source: Talent.com
Academic Requirements: Grade 12 or 9-12 months of practical experience in a lab or field environment.
Language: Proficiency in English is required, as course materials and support are provided exclusively in English.
Skill Level: Beginner.
Tools Needed: A PC or laptop with a stable internet connection.
Commitment: Self-paced online learning.
- IT Support Specialist
- Help Desk Technician
- Desktop Support
Technician - System Administrator
- IT Support Manager
Duration: 12 Months
Delivery Mode Mode: Online Self Paced
R49 500.00
Duration: 12 Months
Total Fees: R49 500.00
Deposit: R5 000.00
Balance After Deposit: R44 500.00
Monthly Installment (12 Months): R3 708.00
CERTIFICATIONS
EXAM CODES 220-1201 & 220-1202
CompTIA A+ is the industry standard for launching IT careers into today’s digital world.
What Skills Will You Learn?
- Hardware
Identify, use, and connect hardware components and devices. Gain a broad understanding of the various devices needed to support today’s remote workforce. - Operating Systems
Install and support Windows OS, including command line and client support. Configure system imaging and troubleshoot Mac OS, Chrome OS, Android, and Linux systems. - Software Troubleshooting
Diagnose and resolve issues on PCs and mobile devices, including common operating system errors, malware infections, and security concerns. - Networking
Explain different types of networks and connections, including TCP/IP, Wi-Fi, and SOHO (Small Office/Home Office) setups. - Troubleshooting
Efficiently troubleshoot real-world hardware and network issues using proven techniques. - Security
Identify security vulnerabilities and apply protective measures to safeguard devices and their network connections. - Mobile Devices
Install and configure laptops and mobile devices. Support applications to maintain reliable connectivity for end users. - Virtualization and Cloud Computing
Understand core cloud computing concepts and set up client-side virtualization environments. - Operational Procedures
Follow best practices for safety, environmental responsibility, communication, and professionalism in IT operations.
EXAM CODE N10-008 & N10-009
CompTIA Network+ validates the core skills necessary to establish, maintain, troubleshoot and secure networks in any environment, preparing you for a rewarding career in networking and cybersecurity.
What Skills Will You Learn?
- Networking Concepts
Explain basic networking concepts, including the OSI model, network appliances, applications, cloud concepts, connectivity options and more. - Network Implementations
Understand routing technologies and important factors of physical installations; configure switching technologies and wireless devices. - Network Operations
Monitor and optimize networks to ensure business continuity. - Network Security
Understand security concepts and network attacks to harden networks against threats. - Network Troubleshooting
Explain the troubleshooting methodology and address common issues related to networking, including cable, connectivity, and software problems.
Validate your knowledge and skills in network fundamentals and access, IP connectivity, IP services, security fundamentals, and more. Take your IT career in any direction by earning a Cisco Certified Network Associate (CCNA) certification.
What You Will Learn:
- Networking Fundamentals
Master the basics of networking equipment, configurations, and troubleshooting techniques to ensure reliable network performance. - IP Services
Learn how to configure routing for various IP versions, understand redundancy protocols, and interpret routing tables. - Security Fundamentals
Gain foundational knowledge of cybersecurity, including threat identification and prevention, user awareness training, and secure access setup. - Automation
Explore how automation transforms network management. Learn to work with APIs and configuration tools, and understand the difference between traditional and controller-based networking.